Job highlights

- Bachelor s degree in business,Marketing,Technology,or a related field. 2 3 years of experience in Customer Success,Account Management,or Client Support.

- Experience with CRM tools (HubSpot,Zoho,etc.)

Key Responsibilities

- Guide recent customers through onboarding and initial setup

- Educate customers on product features, best practices, and use cases

- Ensure smooth handover from Sales to Customer Success

- Act as the primary point of contact for assigned accounts

- Proactively engage customers to drive product adoption and usage

- Conduct regular check-ins, reviews, and health assessments

- Address customer queries, concerns, and escalations promptly

- Coordinate with Product and Engineering to resolve issues

- Identify upsell, cross-sell, and expansion opportunities and coordinate with Sales





- Support renewals by ensuring customer satisfaction and value realization

- Share insights with Product and Leadership teams

- Prepare and maintain customer success reports and insights

Skills and Qualifications

- Bachelor s degree in business, Marketing, Technology, or a related field

- 2 3 years of experience in Customer Success, Account Management, or Client Support

- Experience with CRM tools (HubSpot, Zoho, etc.) is a plus

- Familiarity with MS Office (Excel, Word, PPT etc.)

- Customer-centric mindset with problem-solving abilities

- Comfortable working in a fast-paced, cross-functional environment

Strong communication and relationship-building skills

📌 Customer Success Representative (Noida)
🏢 FutureSoft INDIA
📍 Noida