Responsibilities Include (but not limited to):

We are looking for a Customer Success Associate having an experience of 2-3 years who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison. The responsibilities include:

- Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
- Assist & train Clients to use the system to its full extent and help them to resolve their support queries
- Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
- Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
- Analyzing Client data and helping them discover aspects of the product that are most beneficial to them




- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Carrying out periodic health checks to avoid churn
- Account management, payment, and renewals
- Keeping Clients updated on recent features, and current products they might find useful
- Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of Clients progress

Other Details

- Fantastic Work Culture
- Competitive Salary & Benefits
- Work from Office (Location- Noida)
- Opportunity to work with the Founding Team and rub shoulders with leaders in the Healthcare world

📌 Customer Success Manager (Noida)
🏢 Voiceoc Innovations
📍 Noida