- Grievance Resolution: Address and resolve customer grievances in a timely and effective manner Act as a point of contact for students, addressing their concerns and providing appropriate solutions

- Collaborate with relevant internal teams to ensure effective problem resolution

- Edtech Industry Expertise: Possess a deep understanding of the Edtech industry, including knowledge of trends, products, and services

- Stay updated on the latest advancements and changes in the Edtech sector to provide informed assistance to customers Customer Relationship Management: Proactively engage with customers to understand their needs and provide personalized support

- Placement Handling: Oversee and manage the placement process for students, ensuring a smooth transition from education to employment

- Collaborate with the placement team to align student skills with industry requirements

- Monitor and track placement outcomes to measure success and identify areas for improvement

- Training and Onboarding:



Conduct orientation sessions for students to familiarize them with the Edtech platform and its features

- Provide training and guidance on utilizing educational resources effectively

- Feedback Collection: Gather feedback from students regarding their experiences, concerns, and suggestions

- Analyze feedback data to identify trends and areas for improvement

- Collaboration with Internal Teams: Work closely with sales, marketing, and product development teams to ensure a unified approach in meeting customer needs

- Provide insights and feedback from customers to contribute to the improvement of products and services

- Documentation and Reporting: Maintain accurate records of customer interactions and resolutions

- Generate regular reports on customer success metrics, including satisfaction levels, issue resolution times, and placement outcomes

📌 Customer Success Officer (Thane)
🏢 Itvedant
📍 Thane