- Experience Skills . 4-5 years+ Experience . Strong knowledge of loyalty,CRM and / or marketing strategy preferably in BFSI / Payments chain . Have an Eye for detail and very strong execution and operational skills . Good relationship builder with polish and gravitas
- . Must have deep understanding of the PL levers in the BFSI domain
- Customer loyalty program as an end to end solution.
- Platform for intelligent and meaningful engagement with brands customers.
- Analytics engine to enable brands to engage in Personalized conversations with consumers.
- EasyRewardz provides customer experience management solution on SaaS basis to provide a unified view of the consumer at multichannel level.
Who are we seeking Like minded individuals with an entrepreneurial mindset, with passion to learn and excel. We value Performance and Performers .
Key Account Management Responsibilities
- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
- Must have deep understanding of the PL levers in the BFSI domain.
- Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. Define Business Cases Loyalty Program Constructs for BFSI Clients
- Manage budgets and revenue targets.
Ensure all matters related to collections are conducted in a timely manner.
- Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.
- Must build robust connections in the BFSI domain leverage the network to grow the vertical with offering CX solutions to new Clients
- Liaison directly with the client, including when required with the senior management
- Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story
- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.
Experience Skills
- 4-5 years+ Experience
- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain
- Have an Eye for detail and very strong execution and operational skills
- Good relationship builder with polish and gravitas
Qualification Working Experience
- BE/B.Tech with MBA from a Tier 1 institute
- 4-5 years of working experience.
Travel
- Yes, 50% of the time (Visit to Client office for F2F meetings)