Job highlights

- Additional Information : Should be open to night in shifts .
- 1Willing to learn new technologies 2-Cross skilling,Upskilling 3-Good Communication and presentation skill 4-Quick learner,team player . Educational Qualification : Bachelor or college degree in related field or equivalent work experience

Hands On

- Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging)
- Experience with Networking Security (Static Routes, RIP / OSPF / BGP / LDAP / IPSEC / SSL-VPN / NAT / GRE / )
- Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
- Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
- Experience working on networking devices ( Firewall, Switches and Routers )

Responsibilities A: Management of the Palo Alto Prisma, Panorama, Firewall Network

B:Lead day to day operations of the Palo Alto Firewall and administration associated with it

C: Will be responsible for the end to end delivery

Technical Experience :

A Good understanding of Palo Alto Prisma, Panorama, firewalls, App-ID, user-ID, content-ID and Global Protect B In-depth understanding on IPsec VPNs, Global Protect VPNs, Security Profiles,



Firewall implementation C Good understanding on cloud providers like AWS, Azure D Basic Knowledge on Operating Systems Windows, Unix, Linux E-We can consider Network resources with firewall experience who can be upskilled to Palo Alto

Professional Attributes :

1Willing to learn new technologies 2-Cross skilling, Upskilling 3-Good Communication and presentation skill 4-Quick learner, team player

Educational Qualification : Bachelor or college degree in related field or equivalent work experience

- Additional Information : Should be open to night in shifts

Skills

- Proven work experience as a Customer support, Technical Support Engineer, Desktop Support Engineer and IT Help Desk Technician
- Positive knowledge about Windows/Linux OS and networking environments
- Good knowledge about cloud services (AWS/Azure/Google cloud)
- Good understanding of computer systems, Firewall, Switches and other network devices
- Ability to diagnose and troubleshoot technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

📌 Customer Success Engineer (Hyderabad)
🏢 Stratapps Solutions
📍 Hyderabad