- Any Freshers / Graduates / Postgraduate holders can apply
- . You should be able to manage multiple relationships with ease
- He / She should be able to understand customer issues,resolve their queries and coordinate with our internal teams for help
- . Good oral and written communication skills
What will be your responsibilities as a Customer Success Executive
- Handle support requests from our customers - Provide prompt help support to our customers.
- Help clients get started with the product- Proactively engage our current customers and help them get started on our product.
- Engage clients to improve usage - Periodically check on our existing customers to see how they are using our product and suggest ways to improve their workflow.
- Co-ordinate with our internal tech team to get client issues resolved.
- Update and maintain our knowledge base of common issues faced by customers.
What do we expect from an applicant for this role
- A person in this role needs to keep our customers happy, so we expect an enthusiastic, energetic and optimistic personality.
- You should be able to manage multiple relationships with ease. So we need an approachable and vibrant personality, who can comfortably build and nurture relationships with our clients.
- You need to have excellent communication skills. He/She should be able to understand customer issues, resolve their queries and coordinate with our internal teams for help. What we are looking for in you
- Any Freshers / Graduates / Postgraduate holders can apply.
- Highly motivated and trustworthy.
- Good oral and written communication skills.
- Hungry to learn and grow.