Location- Thane

Shift Timings- Rotational

Someone senior and experienced who can independently manage customer support during the required hours, while also bringing additional value through problem-solving, QA, technical documentation, and process improvement.

Role profile

- Experienced, senior-level Customer Support professional.
- Able to work independently with minimal supervision.
- Solid problem-solving skills and a proactive approach to customer support.
- Comfortable taking ownership of issues and driving them through to resolution.

Additional skills

- Experience with QA/testing, particularly testing customer-facing software fixes.
- Experience creating, maintaining, or updating a knowledge base or technical documentation.




- Ability to work closely with Development to perform QA on customer-facing bug fixes.
- Ability to identify opportunities to improve support processes and move the function from reactive to proactive support.

Key objectives of the role

- Improve the quality and value of support provided to customers.
- Improve turnaround times for software bugs and customer issues.
- Strengthen and maintain the Support Desk knowledge base.
- Provide an additional QA capability for customer-facing fixes.
- Help improve support processes across the business.

📌 Customer Success Associate (Mumbai)
🏢 AN Solutions India
📍 Mumbai