Company Description Moissani is a fine jewellery brand specializing in certified lab-grown diamond pieces that combine exceptional craftsmanship with contemporary design. The company focuses on making luxury responsible and accessible, offering engagement rings, bridal collections, and everyday jewellery crafted with premium precious metals. With a commitment to sustainability and ethical sourcing, Moissani emphasizes transparent pricing and trusted quality.

Its mission is to redefine fine jewellery by setting a new standard for ethical luxury, empowering customers to celebrate meaningful moments with confidence and style.

Role Description The Customer Service Specialist is a full-time, on-site role based in Gurugram. This role is responsible for handling customer inquiries across phone, email, and chat, providing clear information on products, orders, customization options, and after-sales support. The specialist will resolve issues, manage returns or exchanges, and ensure a smooth and positive customer journey from first contact through post-purchase follow-up.

Daily responsibilities include maintaining accurate records in CRM systems, collaborating with sales and operations teams to address customer needs, and gathering feedback to improve service processes.



The role requires a consistent focus on delivering a premium, personalized experience aligned with Moissani’s standards of ethical luxury.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and guide customers throughout their purchase journey.
- Candidates should possess Customer Experience and Customer Satisfaction skills to ensure high-quality interactions and build long-term customer relationships.
- Candidates should possess professional Phone Etiquette and clear communication skills to engage with customers in a courteous, confident, and brand-aligned manner.
- Candidates should possess problem-solving, conflict-resolution, and time-management skills to handle multiple cases efficiently and accurately.
- Relevant qualifications include prior experience in customer-facing roles, preferably in retail, luxury, or e-commerce; proficiency with CRM or ticketing tools; and strong written and verbal English communication skills.
- A customer-centric mindset, ability to work on-site in Gurugram, and openness to weekend or peak-season shifts, as required, are beneficial.

📌 Customer Service Specialist (Gurugram)
🏢 Moissani
📍 Gurugram