Job highlights
- Experience in BPO/Call Centre with travel industry focus
- Handle travel-related customer inquiries, bookings, and complaints
Desired Candidate Profile
- 0-5 years of experience in BPO/Call Centre setting with focus on customer service roles (preferably in the travel industry).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including evenings, weekends, and public holidays as per business requirements.
To Apply - Contact (phone hidden) or email
[email protected].
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
- Provide accurate and timely assistance with flight bookings, hotel reservations, and other travel arrangements.
- Maintain a high level of professionalism while handling complex customer complaints.
- Offer personalized recommendations for holiday packages based on customer preferences.
📌 Customer Service Specialist - UK Travel (Gurugram)
🏢 Coforge
📍 Gurugram