Customer Service Executive – International Voice Process (US)
Location
Mohali, Punjab (On-site)
Experience
Minimum 6month experience in International US Voice Process (Mandatory)
We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support.
Key Responsibilities
- Handle inbound/outbound calls for US customers professionally
- Resolve customer queries related to services, billing, or support issues
- Maintain excellent customer satisfaction through effective communication
- Accurately document customer interactions in CRM systems
- Follow process guidelines, compliance, and quality standards
- Meet daily productivity and quality targets
Required Skills & Qualifications
- Minimum 6month of experience in International US Voice Process
- Excellent English communication skills (verbal & listening)
- Strong problem-solving and customer-handling skills
- Comfortable working in US shifts / night shifts
- Basic computer knowledge and CRM familiarity
- Ability to work in a rapid-paced environment
Preferred Skills
- Experience in BPO / Call Center / Customer Support
- Exposure to customer retention, billing, or technical support
- Immediate joiners preferred
📌 Customer Service Specialist (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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