Customer Service Manager-Loan Centre (Ahmedabad)

Customer Service Manager-Loan Centre (Ahmedabad)

15 Oct
|
IDFC FIRST Bank
|
Ahmedabad

15 Oct

IDFC FIRST Bank

Ahmedabad

Job Requirements

Job Title –Customer Service Manager - Loan Center

Business Unit - Retail Banking

Function - Customer Experience

Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT

Roles & Responsibilities: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels

Educational Qualifications: Graduate - Any

Post Graduate - Any

Experience

NA

📌 Customer Service Manager-Loan Centre (Ahmedabad)
🏢 IDFC FIRST Bank
📍 Ahmedabad

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