Job highlights

- Customer Service Executive (female)
- Job Summary . We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonics,e-mail & social media-based queries of our trained teachers & students,resolving them in conjunction with inhouse teams,and cross-selling / up-selling to existing customers (teachers)

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Customer Service Executive (female)

Job Summary

We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonics, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with inhouse teams, and cross-selling / up-selling to existing customers (teachers).

Responsiblities and Duties

- Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
- Liaising with inhouse technical, creative & digital marketing teams to resolve the teachers / students requirements.
- Enable conversion of inbound potential customers.




- Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
- Communicate regularly with our trained teachers to help them maximise their revenue.
- Cross sell / up sell our trainings / courses to existing teachers & students.
- Undertake lead generation and lead-mining through innovative use of social media platforms.
- Maintain relevant databases and generate MIS as required for analysis.

Required Experience and Qualifications
- Excellent verbal and written communication skills in English & Hindi.
- Good presentation and networking skills.
- Ability to listen, empathize and analyze.
- Valuable problem-solving and people skills.
- Enthusiasm to achieve the organizations targets.
- Ability to thoroughly understand the brand, its product & services.
- Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.

Benefits
- A highly collaborative, typical start-up environment that pushes you to think beyond your boundaries and keeps you on your toes.
- A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
- An open forum for expression of ideas.
- A unique growth opportunity, as we build a team around you.
- A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.

📌 Customer Service Executive (Thane)
🏢 Penkraft Ideas Private
📍 Thane