- Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience . Upselling / Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling) . .
Query Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives
Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds
Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system
Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience
Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling)
📌 Customer Service Executive (Fresher) (Nashik)
🏢 Impact Hr N Km Solutions
📍 Nashik
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