The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

- Handle customer interactions through inbound and outbound voice calls.
- Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
- Manage customer expectations regarding issue resolution and follow-up timelines.
- Maintain compliance with company policies, procedures, and quality standards.
- Support customer retention and satisfaction by providing exceptional service during every interaction.
- Excellent verbal and written communication skills in English.
- Robust customer service orientation with the ability to build rapport quickly.
- High emotional intelligence and the ability to remain calm under pressure.
- Strong listening, probing, and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational and time-management skills.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Ability to work flexible schedules, including weekends and holidays as required.
- Shift Timings: US Rotational shifts (including night shifts)
- Perks: Two-way cab facility

HR -Yashita R PH NO-(phone hidden)

📌 Customer Service Associate (Hyderabad)
🏢 IntouchCX
📍 Hyderabad