15 Oct
|
Everyou Consumer
|
Gurugram
15 Oct
Everyou Consumer
Gurugram
Job highlights
- Experience in customer retention and data analysis
- Manage customer retention, resolve issues, prioritize high-risk customers, and develop engagement strategies
Roles and Responsibilities
- Manage customer retention through effective communication, issue resolution, and process improvements.
- Identify and prioritize high-risk customers to ensure timely intervention and minimize churn.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
- Develop and implement strategies to increase customer engagement, loyalty, and retention rates.
- Analyze data to track key performance indicators (KPIs) such as CSAT, CES, and churn rate.
📌 Customer Retention Executive (Gurugram)
🏢 Everyou Consumer
📍 Gurugram