Job highlights

- Qualifications : Bachelors degree in business,marketing,or related field

We are seeking a Customer Relationship Specialist to join our team and help us maintain and improve our relationships with our customers. The ideal candidate will be passionate about delivering exceptional customer service and will have excellent communication skills. They will be responsible for managing customer inquiries, resolving customer issues, and providing product and service recommendations to customers. This position requires the ability to work in a fast-paced environment, strong organizational skills, and attention to detail.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Resolve customer issues by researching and identifying the root cause of the problem, and taking appropriate corrective actions





Build and maintain robust relationships with customers by providing excellent service and product recommendations

Provide customers with product information, pricing, and availability

Collaborate with other departments to ensure customer needs are met

Identify opportunities for process improvements and recommend solutions

Keep accurate records of customer interactions and transactions in our CRM system

Meet and exceed individual and team performance goals

Qualifications

Bachelor's degree in business, marketing, or related field

Excellent written and verbal communication skills

Strong problem-solving skills and ability to think critically

Ability to multitask and manage time effectively

Knowledge of CRM software and tools

Familiarity with customer service metrics and KPIs

Ability to work in a team-oriented environment

📌 CUSTOMER RELATIONSHIP SPECIALIST (Pune)
🏢 Tbof Foods
📍 Pune