- Manage customer information and maintain updated records in the CRM system.

- Handle customer enquiries, complaints, and feedback through calls, emails, and messages.

- Follow up with existing and potential customers to maintain strong relationships.

- Coordinate with the sales and operations teams to ensure timely resolution of customer issues.

- Update customer interactions, leads, follow-up dates, and sales information in the CRM software.

- Track customer requirements and ensure proper communication throughout the process.

- Prepare daily reports on customer interactions, follow-ups, and pending tasks.

- Monitor customer satisfaction and identify opportunities to improve service quality.

- Maintain confidentiality and accuracy of customer data.

- Support the team in achieving customer retention and service targets.

Eligibility Criteria

- Graduate in any discipline.

- Previous experience in CRM, customer service, telecalling, or sales coordination is preferred.

- Freshers with positive communication and computer skills may also apply.

- Knowledge of MS Excel, email handling, and CRM software is an advantage.

Pay: ₹10,000.00 - ₹14,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Sirsa)
🏢 Gaurakshi
📍 Sirsa