Company Description

KALKI is a luxury retail apparel and wedding couture brand founded in Mumbai, India in 2007, reflecting the city’s innovative and dynamic spirit. The brand offers contemporary ethnic Indian fashion and fusion-wear styles, with premium and exclusive collections launched throughout the fashion calendar. KALKI’s design language draws inspiration from nature, heritage art, architecture, and culture, as well as India’s rich handloom traditions.

The brand is dedicated to celebrating fashion through Indian roots, creating distinctive pieces for a diverse, modern clientele.

Role Description

- The Customer Relationship Management Executive at KALKI is a full-time, on-site role based in Chennai. This role involves managing customer interactions across channels, ensuring a seamless and premium experience from inquiry to post-purchase.
- Responsibilities include handling customer queries and feedback, supporting sales teams with customer insights, and driving customer retention initiatives.
- The executive will track and analyze customer data, identify patterns in behavior, and collaborate with marketing and store teams to improve service quality and loyalty programs.




- The role also includes maintaining accurate records of customer communication and contributing to strategies that elevate the brand’s overall customer experience.
- Provide on-ground support in the retail store during peak hours, weekends, or high-traffic events to ensure seamless customer service and crowd management.

Qualifications

- Strong customer-facing skills with a focus on Customer Experience and Customer Retention.
- Effective Communication abilities, including explicit verbal and written interaction with diverse customers and internal teams.
- Positive Analytical Skills to interpret customer data, generate insights, and support decision-making.
- Basic understanding of Sales processes and the ability to support sales initiatives through relationship-building.
- Prior experience in retail, luxury fashion, or customer service is preferred.
- Proficiency in CRM tools or customer databases and comfort with MS Office applications.
- Ability to work on-site in Mumbai, manage multiple tasks, and collaborate in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, Fashion Management, or a related field is an advantage.

📌 Customer Relationship Management Executive (Chennai)
🏢 KALKI
📍 Chennai