- Creating and executing retention campaigns,contract renewals . Collaborating with sales,marketing and operations teams to improve the customer experience . Cross-selling and Upselling . .
Customer Relationship (Manager & Executive) Collecting and analysing customer data
Using CRM systems to manage relationships
Developing current ways to meet customers needs
Handling customer complaints
Overseeing the interactions between customers and key team members
Creating and executing retention campaigns, contract renewals
Collaborating with sales, marketing and operations teams to improve the customer experience