Company Description SME Care P Ltd is a consulting organization focused on Bank Funding and Government Incentives and Subsidies for Small and Medium Manufacturing Enterprises (SMEs) across India, with a solid presence in Maharashtra and Haryana. The team combines expertise from CAs, CS, lawyers, and MBAs, offering deep knowledge of State and Central Government regulations and legislation. With over 15 years of experience and more than 500 cases across industries such as textiles, paper, corrugation, steel, and food processing, SME Care provides comprehensive solutions for Government Subsidies and Project Finance.

The company is dedicated to supporting client prosperity through timely, beneficial financial and subsidy advisory services delivered with reliability and competitive pricing.

Role Description The Customer Relationship Management Executive will manage and nurture relationships with SME clients, ensuring a high-quality customer experience throughout the advisory and funding process. This full-time, on-site role based in Nagpur involves handling client queries, coordinating with internal advisory teams, tracking case progress, and communicating updates to clients in a clear and timely manner. The role includes supporting client onboarding, maintaining customer records, assisting with customer retention initiatives,



and identifying opportunities to offer additional relevant services.

The executive will also collaborate with the sales and consulting teams to improve service delivery and gather feedback to enhance client satisfaction.

Qualifications

- Candidates should possess strong Analytical Skills to understand client cases, interpret data, and support decision-making.
- Candidates should possess Customer Retention and Customer Experience skills to build long-term relationships and ensure client satisfaction.
- Candidates should possess excellent Communication skills for clear, professional interaction with clients and internal teams.
- Candidates should possess Sales skills to identify opportunities, support cross-selling of services, and contribute to business growth.
- Relevant experience in customer-facing roles, preferably in financial services, consulting, or professional services.
- Ability to work on-site in Nagpur, manage multiple client cases, and prioritize tasks effectively.
- Proficiency with CRM tools, MS Office, and basic documentation and reporting.
- Bachelor’s degree in Business, Commerce, Finance, or a related field; a postgraduate qualification is an advantage.
- MBA in Marketing Candidates will preffered
- Min 6 months-1year candidate can apply.

📌 Customer Relationship Management Executive (Nagpur)
🏢 SME Care P
📍 Nagpur