1. Customer Engagement

- Greet and interact with walk-in customers, collect their details.

- Follow up with leads generated through online/offline campaigns.

- Handle customer inquiries (phone, walk-ins, website, WhatsApp, social media, etc.).

- Ensure smooth test ride experiences and post-test ride follow-ups.

1. Lead Management

- Maintain a lead management system (CRM software or Excel-based).

- Allocate leads to the sales team and track follow-ups.

- Monitor cold, warm, and hot leads; push for conversions.

1. Sales Coordination

- Coordinate between the sales team and customers for vehicle delivery schedules.

- Inform customers about offers, current model launches, and finance options.

- Support documentation for registration, insurance, and finance.

1. Post-Sales Support

- Conduct post-delivery calls to check customer satisfaction.

- Send service reminders (first, second, third, etc.).

- Collect feedback and ratings (Google, social media, showroom forms).

1. Customer Retention





- Manage customer loyalty programs and referral schemes.

- Notify customers about exchange events, service camps, or seasonal checkups.

- Handle renewal reminders for insurance and AMC (Annual Maintenance Contracts).

1. Complaint Handling

- Receive and document complaints or dissatisfaction cases.

- Coordinate with the service team to resolve issues promptly.

- Follow up with customers to confirm resolution.

1. Data Management & Reporting

- Maintain updated customer records in the CRM software.

- Prepare daily/weekly reports on leads, follow-ups, conversions, and feedback.

- Analyze data to help improve showroom performance and customer satisfaction.

Job Type: Full-time

Pay: From ₹17,000.00 per month

Benefits

- Paid sick time

- Provident Fund

Language

- English (Preferred)

Work Location: In person

📌 Customer Relationship Executive (CRE) (Goa)
🏢 Crystal tradelinks
📍 Goa