Company Description

Incheon Kia is a leading Kia dealership network serving customers across Kerala, with locations in Ernakulam, Thrissur, Alappuzha, Kottayam, Idukki, Palakkad, Kollam, and Trivandrum. The dealership is expanding its presence with an upcoming branch in Pathanamthitta, reflecting a strong focus on growth and accessibility.

Incheon

Kia provides comprehensive sales and service support, including test drives and booking assistance, to deliver a convenient and reliable customer experience. The team is dedicated to building long-term relationships by offering professional guidance, transparent processes, and responsive service. Applicants joining Incheon Kia will be part of a customer-focused organization committed to excellence in the automotive retail sector.

Role Description The Customer Relations Manager is a full-time, on-site role based in Ernakulam. This role is responsible for managing the customer experience across the dealership, including greeting and assisting customers, responding to inquiries, and ensuring timely follow-up after test drives, bookings, and service visits. Daily tasks include handling customer feedback and complaints, coordinating with sales and service teams to resolve issues, and maintaining accurate customer records in CRM systems.

The Customer Relations

Manager will implement customer communication plans,



monitor satisfaction levels, and support promotional activities or events to strengthen customer loyalty. The role also involves preparing periodic reports on customer feedback, identifying areas for improvement, and supporting team members in delivering consistent, high-quality service.

Qualifications

- Strong customer service and relationship management skills, with the ability to handle inquiries, feedback, and complaints professionally.
- Excellent communication skills in English and local languages, with clear verbal and written abilities suitable for customer-facing interactions.
- Organizational and time-management skills, including maintaining records, following up with customers, and coordinating with internal teams.
- Basic proficiency in computer applications and CRM or dealership management systems to log interactions and track customer journeys.
- Experience in the automotive, retail, or service industry is preferred, with a proven focus on customer satisfaction and service quality.
- Ability to work in office in Ernakulam collaborate with cross-functional teams, and adapt to a fast-paced dealership environment.
- Minimum of a bachelor’s degree in Business, communcation, marketing, hospitality, or a related field is an advantage.

📌 Customer Relations Manager (Kochi)
🏢 Incheon KIA
📍 Kochi