Job highlights

- 4–6 years experience in Customer Operations with expertise in ERP order processing and dispatch coordination
- Manage customer orders, coordinate with multiple departments, track deliveries, handle documentation and resolve customer complaints

: Executive Customer Operations

Department: Customer Operations

Experience: 4–6 Years

Designation: Executive

Job Summary

We are looking for an experienced Customer Operations Executive to manage customer orders, coordinate with internal departments, track deliveries, maintain documentation, and ensure customer satisfaction.

Key Responsibilities

- Receive and verify customer purchase orders (POs), including pricing, quantity, quotations, and payment terms.
- Process customer orders and maintain accurate records in ERP systems.
- Coordinate with customers regarding order confirmations, order status, production schedules, and delivery timelines.
- Coordinate with Production, Planning, Warehouse, Logistics, Quality, Finance, and Commercial teams.
- Monitor dispatch schedules and track shipments and deliveries.
- Prepare and coordinate invoices, packing lists, delivery documents, certificates, and other customer-specific documentation.
- Handle customer enquiries,



complaints, and follow-ups until resolution.
- Coordinate payment status, advance payments, and invoice-related issues with the Finance team.
- Maintain customer master data, CRM/ERP records, order trackers, and MIS reports.
- Ensure timely order processing, accurate documentation, and on-time delivery.

Required Skills
- Order Management
- Customer Coordination
- Order Processing
- ERP
- Dispatch and Logistics Coordination
- Purchase Order Management
- Customer Complaint Management
- Documentation and MIS Reporting
- MS Excel
- Communication and Interpersonal Skills

Experience and Candidate Requirements
- 4–6 years of relevant experience in Customer Operations, Order Management, Customer Service Operations, or Sales Coordination.
- Experience in end-to-end order processing, customer coordination, and dispatch follow-up.
- Knowledge of ERP/CRM systems and order documentation.
- Robust coordination, communication, follow-up, and problem-solving skills.
- Candidates should be available for face-to-face (F2F) interviews.

Preferred Candidate: Male (as per the stated hiring preference).

📌 Customer Operations Executive (Bengaluru)
🏢 Infinity Hr Solutuins
📍 Bengaluru