- Required Experience: .
- Proven experience as an IT Analyst,Business Analyst,IT Consultant or similar role
- Extremely positive at providing a business solution with good analytical and problem-solving ability
- Helping people to use our products. Troubleshooting, investigating and solving Customer Pain Points Business Cases.
- Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customer s point of view.
- Take the role of a consultant in evaluating customer s requirements and map it to a product feature. Coordinate developers to build and improve the Product based on the Customer s business needs.
Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Skills Qualifications:
1. Proven experience as an IT Analyst, Business Analyst, IT Consultant or similar role.
2. Excellent communication skills.
3. Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge.
Required Experience:
1. Customer Happiness Business Analyst 1 to 3 Years.
2. Senior Customer Happiness Business Analyst 3 to 5 Years.
3. Lead Happiness Business Analyst 5+ Years.