Job highlights

- Demonstrate more than 3 years of experience in customer or technical support,ideally within a B2B SaaS setting,and a comprehensive understanding of the maritime / marine industry
- Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels.
- Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed.
- Onboard and guide new customers to ensure smooth adoption of the platform and services.
- Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement.
- Maintain deep, up-to-date knowledge of ZeroNorth s products, integrations, and platform functionality.
- Contribute to internal documentation, FAQs, and customer-facing knowledge. bases.




- Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry.
- Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.

Your profile:

- Driven to learn continuously and embrace new challenges.
- Robust background in customer-facing roles within B2B SaaS environments.
- In-depth understanding of the maritime/marine sector.
- Combines analytical thinking with creative solutions to address complex issues.
- Passionate about delivering exceptional, end-to-end customer experiences

📌 Customer Experience Operations Professional (Chennai)
🏢 ZeroNorth
📍 Chennai