- Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.

- Collaborate with cross-functional teams to identify and resolve customer complaints and issues.

- Analyze customer feedback and provide insights to improve business operations.

- Create and maintain customer relationship management systems to track interactions and preferences.

- Train and guide staff on providing excellent customer service.

- Monitor and report on customer experience metrics to measure performance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Customer Success Associate,

Industry Type: Retail,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills customer relationshipcustomer servicecustomer complaintstrainingquality monitoringquality analysisoperationscustomer satisfactionrelationship managementquality assurancecall monitoringcustomer experiencecommunication skills

📌 Customer Experience Executive-Stores Business (Pune)
🏢 Croma
📍 Pune