To handle all the customer queries and leading, strategizing implementing the processes independently to enhance the overall customer experience.
Graduate in any stream. Skills
- Solid communication skills both written oral.
- 02 years (Freshers with excellent communication skills can also apply)
Job responsibilities
- Will be solely responsible for handling all the customer queries for ExclusiveLane.com other marketplaces.
- Strategizing implementing the processes with different departments to enhance the customer experience.
- Taking customer feedbacks post sales escalating the relevant feedback to the concerned teams.
- Regular follow-ups with the customers for any pending issue, delayed dispatch of the product or delayed delivery.
- Weekly report generation compilation of the customer queries with suggested improvements.
📌 Customer Experience Lead (Noida)
🏢 ExclusiveLane
📍 Noida
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