ABOUT THE ROLE:

 Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone.

 Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world

 Liaise with production to fix individual customer issues and alterations.

- 6 days of working
- Rotational weekly offs
- Excellent communication skills

Key Skills:

 2 years’ experience in customer service in the apparel sector specifically in a back-end role.

 Proficient in MS Office – Excel, Word and email.

 Previous contact center, providing both email & phone support an asset

 Exceptional communication skills, both written and verbal

 Customer service oriented with a natural desire to care for the needs of others

 Deep desire to put drive & effort into your work

 Knowledge and passion for men's fashion and style trends

 Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

📌 Customer Experience Executive- Backend (Lower Parel, Mumbai)
🏢 SyncUp
📍 Mumbai