- Help customer flush out complete requirement and testing goals .
- Background in Materials Science,Mechanical,Chemical or related fields is a must
- Customer service experience . USA or Eurpoean customer facing experience is a plus .
- Entrepreneurial experience is a plus
The biggest skill is the ability to pick up new skills fast. We expect you to be stellar in your area of expertise. Proof would be that you are the go-to-person for your area of expertise. But in the course of scaleup, you would need to wear many hats and you will need the attitude and ability to pick up recent skills rapid under severely limiting conditions.
Duties The main goal of customer engineer is to elicit, record and communicate complete testing requirements from customers
- Interface with the customer on call, chat, email, etc.
- Help customer flush out complete requirement and testing goals
- Respond to common queries from the customer
- Communicate with the operations team member complete requirements
- Ease customer journey through the project fulfillment process
Essential Qualifications
- Background in Materials Science, Mechanical, Chemical or related fields is a must.
Background could be educational background or work history in the related field.
- Ability to grasp technical concepts on the fly
- Excellent communication and writing skills
- Customer service experience
- USA or Eurpoean customer facing experience is a plus