- Checking Customer mails and revert the queries, send a receipt towards the payments
- Handling calls (In bond & out bond) regarding with the customer queries, agreement signing, payments & site updates
- Send a welcome mail to the new customer and preparing agreement for the new bookings
- Meet the walk-in customer for their various needs (Agreement signing, payment and clarifications with the projects)
- Coordinate with the accounts team for confirming the payment which the made through online
- Preparing bank documents for the customer to process the bank loans
- Uploading documents online for the registration and get an appointment & help them to make the registration payments online
- prepare registration documents print and Coordinate with customer and a vendor to complete the registration hassle free
- Coordinate with the bankers and get update regarding the status of the loan and disbursements
- Send a reminder mail to the customer for the payments and follow them




- Send Progress photos of the construction to the customer periodically and keep the customers update
- Sending Demand notes to the customer towards the stage achieved and making calls to the customer for payment disbursements
- Helping the customer to make the TDS payment towards their flat bookings
- Sending mails to the customer regarding post handing over activities
- Sending Greetings on the occasions likes Diwali, Pongal & current years to the customers
- Updating the customer regarding the site progress and send project updates
- Sending a formal letter to the customer for handing over and make them to get the keys collected and coordinate with them for performing House Warming
- Evaluate the yearly activities and fixing targets on collections for the upcoming year

📌 Customer Care Professional (Chennai)
🏢 Nova Life Space Private
📍 Chennai