Job highlights

- Emidas infosystem pvt.ltd is looking for Customer Engagement Technical to join our dynamic team and embark on a rewarding career journey . As a Customer Engagement Technical Specialist,you will be responsible for providing technical support and assistance to customers to enhance their overall experience with our products or services .

Emidas infosystem pvt.ltd is looking for Customer Engagement Technical to join our dynamic team and embark on a rewarding career journey
- As a Customer Engagement Technical Specialist, you will be responsible for providing technical support and assistance to customers to enhance their overall experience with our products or services

- Your primary duties and responsibilities will include:Technical Support: Serving as the primary point of contact for customers seeking technical assistance via phone, email, chat, or other communication channels

- Providing prompt and effective resolution to technical issues, troubleshooting product-related problems, and guiding customers through the resolution process

- Product Knowledge: Developing a deep understanding of the company's products or services, including their features, functionalities, and technical specifications





- Keeping up-to-date with product updates, enhancements, and troubleshooting techniques to provide accurate and relevant assistance to customers

- Customer Engagement: Engaging with customers proactively to address their technical needs, gather feedback, and ensure satisfaction with the company's offerings

- Building rapport and fostering positive relationships with customers through transparent communication, empathy, and professionalism

- Training and Education: Conducting training sessions or webinars to educate customers on how to use products effectively, maximize their benefits, and troubleshoot common issues independently

- Providing user guides, tutorials, and documentation to support customer learning and self-service

- Escalation Management: Escalating complex technical issues or unresolved customer concerns to appropriate internal teams such as product development, engineering, or quality assurance

- Collaborating with cross-functional teams to prioritize and expedite issue resolution while keeping customers informed of progress

📌 Customer Engagement Technical (Kolkata)
🏢 E-midas Infosystem
📍 Kolkata