Handle inbound and outbound calls, respond promptly to recent leads and recover missed enquiries. Explain approved treatments, promotions and pricing; book consultations and appointments in Phorest. Confirm appointments, manage routine rescheduling and cancellations, and maintain accurate CRM notes.

Send approved deposit payment links; follow up unpaid deposits flagged by Riya and coordinate payment verification with accounts. Follow up inactive clients and rebooking opportunities; escalate clinical questions and complaints to authorised Australian staff. Coordinate with Zia AI concierge on call handovers, follow-ups and unresolved cases.

Prepare daily reports on calls, connected leads, confirmed bookings, booking value and pending deposit follow-ups.

REQUIRED SKILLS • Excellent spoken and written English is mandatory,



with clear and confident telephone communication.

- Customer service, telesales, appointment booking or hospitality experience preferred.
- Strong interpersonal skills, accurate data entry and ability to work with booking or CRM systems.
- Availability for shifts aligned with Australian clinic operating hours. PERFORMANCE MEASURES • Speed of lead response, call connection rate, lead-to-booking conversion and confirmed booking value.
- Deposit follow-up completion, appointment accuracy, client satisfaction and quality of CRM records.

Apply: [email protected] Website: www.sculptbodyclinics.com.au

📌 Customer Care Executive (Bengaluru)
🏢 Shenzi India Private
📍 Bengaluru