About the Role

Are you passionate about delivering exceptional customer service and interested in sales? Join Transcom as a Chat Customer Service Representative (CSR), where you will assist customers with mobile telephony services, subscription-related queries, prepaid services, and morewhile also identifying sales opportunities.

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Key Responsibilities

- Handle customer interactions via chat in a professional and timely manner
- Assist customers with:
- Mobile telephony services
- Subscription and prepaid-related queries
- Billing and invoice concerns
- Basic troubleshooting
- Deliver a high-quality customer experience in every interaction
- Perform needs analysis to understand customer requirements
- Drive upselling and cross-selling through personalized recommendations
- Ensure accurate documentation and adherence to processes

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Eligibility Criteria





- Minimum 12th pass / Graduate
- Excellent written & Verbal communication skills in English
- Strong typing and comprehension skills
- Candidates from International Telecom domain will be preferred
- Customer-centric approach with problem-solving ability
- Versatile and adaptable to a fast-paced environment
- Basic computer knowledge

Preferred:
- Prior experience in customer service / chat / sales process

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Key Competencies

- Strong communication & interpersonal skills
- Solution-oriented mindset
- Attention to detail and accountability
- Ability to multitask and work under pressure
- Sales aptitude with customer focus

Contact- HR Priya (phone hidden) [email protected]

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