About the Company

IncredibleIndriya Beauty Essentials Pvt. Ltd. is a fast-growing beauty and fragrance company with a strong presence in the perfume and FMCG industry. Through our brands, we aim to create premium, innovative, and memorable experiences for consumers across India and global markets.

We are looking for a highly creative and detail-oriented Graphic Designer to elevate our visual identity and create compelling designs that resonate with our customers across digital and offline platforms.

Job Overview

We are looking for a customer-focused Customer Care Executive with 1–2 years of experience to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

- Handle customer inquiries through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate, timely solutions.
- Resolve complaints professionally while maintaining a positive customer experience.
- Follow up with customers to ensure issues are fully resolved.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal teams to resolve customer-related issues.
- Escalate complex or unresolved cases to the appropriate department.
- Meet customer service, response-time, and quality targets.
- Identify recurring customer issues and share feedback with the relevant teams.
- Maintain a professional and customer-friendly approach at all times.

Education & Qualifications
- Bachelor’s degree or diploma in Business Administration, Customer Service, Communications, or a related field.
- 1–2 years of experience in customer service, customer support, call center, or a similar role.




- Fresh graduates with strong communication skills may also be considered, depending on the role requirements.
- Positive working knowledge of MS Office / Google Workspace and customer service systems.
- Strong verbal and written communication skills in English.

Requirements
- Excellent communication and interpersonal skills.
- Strong customer-first attitude with patience and empathy.
- Ability to handle difficult customers and challenging situations professionally.
- Good problem-solving and decision-making skills.
- Strong attention to detail and follow-up skills.
- Ability to multitask and prioritize work in a fast-paced environment.
- Professional telephone and email etiquette.
- Comfortable working with CRM systems and basic computer applications.
- Ability to work independently as well as collaboratively with different teams.
- Positive attitude, reliability, and willingness to learn.

Key Competencies Customer Focus | Communication | Problem Solving | Empathy | Patience | Teamwork | Time Management | Attention to Detail | Conflict Resolution

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person To Apply

Interested candidates can share their CV and Portfolio at:

Email: [email protected]

Contact: +91 79001 16518

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Application Question(s):
- Apply only if based out of Mumbai
- Must possess exceptional communication and interpersonal skills, with a proven ability to solve complex problems and make decisive, sound judgment calls.
- Requires 1–2 years of customer service or call center experience; exceptional fresh graduates may be considered
- The salary remuneration will be between 1.5 to 2 lac per annum (Based on interview)

Work Location: In person

📌 Customer Care Executive (Marol)
🏢 Incredible Indriya
📍 Marol