Role & responsibilities

- Handle customer enquiries through phone, email, WhatsApp and other communication channels.

- Provide clear and accurate information about Blind Origin products, pricing, customisation options and order processes.

- Share catalogues, product details, quotations and other relevant information with customers.

- Assist in converting enquiries into confirmed orders through timely and professional follow-ups.

- Process customer orders accurately and ensure all order details, specifications and delivery requirements are properly recorded.

- Coordinate with the Corporate Sales, production, packaging and dispatch teams to ensure smooth execution of orders.

- Maintain updated records of customer enquiries, quotations, orders, payments and follow-ups.

- Keep customers informed about order status, dispatch and delivery timelines.

- Follow up on payments and required documentation where necessary.

- Assist with invoices, purchase orders and other sales-related documentation.

- Handle customer concerns or complaints professionally and coordinate appropriate resolutions.

- Support repeat business by maintaining regular communication with existing customers.

- Assist with ecommerce, corporate, institutional and bulk orders where required.

- Provide general back-office and administrative support related to sales and order fulfilment.

- Carry out other reasonable responsibilities related to customer service, inside sales and operations as may be assigned from time to time.

Preferred candidate profile

- 2-4 years of experience in customer service, customer care,



inside sales, sales coordination, order processing preferred.

- Good spoken English & Hindi; Excellent written skills in English would be an added advantage.

- Strong communication and interpersonal skills.

- Comfortable speaking with individual as well as corporate customers.

- Good follow-up skills and ability to handle multiple enquiries at the same time.

- Organised, detail-oriented and capable of maintaining accurate records.

- Comfortable using email, WhatsApp, Excel and basic office applications.

- Experience with CRM software, ecommerce platforms or order-management systems would be an advantage.

- Should be responsible, dependable and able to coordinate effectively with different internal teams.

- Customer-focused with a positive and solution-oriented approach.

Perks and perks

- Opportunity to work with a unique and fast-growing purpose-driven lifestyle and gifting brand.

- Exposure to both B2C and corporate/B2B customers.

- Opportunity to develop experience across customer service, inside sales, order management and business operations.

- Work closely with the sales and management team.

- Hands-on exposure to customised, corporate and bulk gifting projects.

- Training on Blind Origin products, customer communication and internal processes.

- Scope for increased responsibilities and career growth based on performance.

- Regular office-based working environment at Andheri East, Mumbai.

- Opportunity to contribute to a business that creates meaningful employment for the blind in art.

📌 Customer Care Executive (Mumbai)
🏢 Blind Origin
📍 Mumbai