Job highlights

- Experience in outbound calling and retention with knowledge of call scripts and compliance standards

- Make outbound welcome, retention, and EMI retention calls; handle objections; update customer feedback; coordinate issue resolution; maintain data confidentiality and adhere to shift and productivity metrics

Role & responsibilities:

- Achieve daily/monthly call and retention targets

- Maintain high quality scores and compliance standards

- Follow call scripts, SOPs, and regulatory guidelines

- Handle objections professionally and confidently

- Update customer interactions and feedback

- Coordinate with internal teams for issue resolution

- Maintain data confidentiality and customer privacy

- Adhere to shift timings, attendance, and productivity metrics

Welcome Calls





- Make outbound welcome calls to recent customers to explain product/service features

- Confirm customer details and set correct expectations

- Educate customers on usage, benefits, billing, and support process

- Build positive first impression and customer trust.

Retention Calls

- Understand customer concerns and provide suitable resolutions

- Pitch retention offers, plans, or benefits to prevent attrition

- Maintain high customer satisfaction and loyalty

EMI Retention Calls

- Contact customers with upcoming or overdue EMI payments

- Educate customers on EMI schedules, penalties, and payment options

- Negotiate and convince customers for timely EMI payments

📌 Customer Associate - Outbound Calls (Off Roll - Call Centre) (Mumbai)
🏢 BOBCARD
📍 Mumbai