15 Oct
|
Transact Global
|
Bengaluru
15 Oct
Transact Global
Bengaluru
A Customer Service Representative, or CSR, Will provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming phone calls
- Generate sales leads Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers
📌 Ctomer Service Representative (Bengaluru)
🏢 Transact Global
📍 Bengaluru