Job highlights

- 5-8 years experience in CRM & Database Management with strong Zoho CRM skills

- Manage and maintain customer and lead data, handle lead allocation and tracking, coordinate with sales and marketing teams, prepare MIS and CRM reports

Key Responsibilities

- Manage and maintain large volumes of customer and lead data.

- Handle data from website, campaigns, sales, calls, WhatsApp, e-commerce and other sources.

- Perform data cleaning, validation, deduplication, updating and segmentation.

- Manage Zoho CRM, including leads, contacts, fields, tags, pipelines and follow-ups.

- Handle inbound/outbound leads, lead allocation and tracking.

- Monitor customer journey from lead generation to follow-up and conversion.

- Maintain customer details,



interaction history and purchase-related data.

- Coordinate with Sales, Marketing, Telecalling and Relationship teams.

- Prepare MIS, CRM reports and database performance reports.

- Improve and upgrade the customer database regularly.

Requirements

- 58 years of hands-on experience in CRM & Database Management.

- Strong knowledge of Zoho CRM or similar CRM platforms.

- Experience in data cleaning, database management, lead management and CRM operations.

- Solid analytical and coordination skills.

- Publishing, Education, EdTech, E-commerce or D2C experience preferred.

📌 CRM Manager Publishing Industry Preferred (Noida)
🏢 ARIHANT PUBLICATIONS (INDIA
📍 Noida