Job highlights

- Familiarity with HR systems,case tools,and content platforms. . Open to work in 24 7 shifts & on call rotation
- Bachelor s Degree,Human Resources or equivalent combination of education,training and or relevant work experience
- . 5 8 years in HR domain with experience reviewing HR content

Designation: Content Writing Expert (TL)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: India

Typical Background: 5 10 years in HR domain, leading QA/content teams with solid governance and stakeholder alignment.

Role Purpose:

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities:

- Set and monitor quality goals; lead calibration and sampling.
- Approve sensitive content and resolve escalations.
- Publish WBR dashboards and lead RCAs with clear CAPA.
- Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience:

- Proven leadership in HR service ops with measurable quality impact.
- Strong policy interpretation, content governance, and risk control.
- Executive-ready communication and stakeholder alignment

MINIMUM QUALIFICATIONS:

- Bachelor s Degree,



Human Resources or equivalent combination of education, training and or relevant work experience.
- 5 8 years in HR domain with experience reviewing HR content.
- Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
- Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
- Strong focus on quality of work and attention to detail.
- Excellent written, verbal and presentation communication skills.
- Exposure to core HR processes , Working knowledge of HR and CMS systems
- Familiarity with HR systems, case tools, and content platforms.
- Open to work in 24 7 shifts & on call rotation
- Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

- Certification in HR, Policy Governance, or Quality Management (e.g., SHRM-SCP, Six Sigma).
- Proven experience in leading content governance and calibration initiatives for global HR processes.
- Expertise in risk management and compliance for sensitive HR content across regions.

📌 Content Writing Expert (TL) (Hubballi)
🏢 Han Digital Solution
📍 Hubballi