Grade:

Position Name: Consultant

Company overview

About Voya India:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver creative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Get to Know the Opportunity

The AV Support Engineer will be responsible for the day-to-day management, operation, monitoring, and support of Audio Visual (AV) and Unified Communication (UC) technologies across the organization's collaboration spaces. The role requires ensuring seamless AV experiences for meetings, executive events, training sessions, webinars, board meetings, and business-critical communications while maintaining high service availability and operational excellence.

The Contributions You Will Make

1. AV Operations Support

Manage and support AV services across:

Meeting Rooms

Conference Rooms

Boardrooms

Training Rooms

Auditoriums

Executive Collaboration Spaces

Other AV-enabled areas within company premises

Operate, monitor, and maintain AV infrastructure to ensure optimal performance.

Perform daily health checks and preventive inspections of AV systems.

Validate functionality of microphones, speakers, cameras, displays,



projectors, and conferencing devices.

Conduct pre-meeting readiness checks to ensure all AV equipment is fully operational before scheduled meetings and events.

Ensure maximum uptime and uninterrupted AV services across all supported locations.

- End User & Event Support

Provide first-line technical support for AV-related incidents and service requests.

Assist users with setup, configuration, and operation of AV and video conferencing systems.

Deliver on-site support for:

Executive and Leadership Meetings

Board Meetings

Town Halls

Training Programs

Webinars

Corporate Events

Provide real-time technical assistance during critical meetings and events to ensure seamless execution.

Troubleshoot and resolve AV issues promptly to minimize business impact.

- Unified Communications Support

Support and manage collaboration platforms including:

Microsoft Teams Rooms

Zoom Rooms

Cisco Webex

Ensure successful integration between AV systems and UC platforms.

Assist users with video conferencing, content sharing, and meeting room technologies.

- Asset & Inventory Management

Maintain accurate inventory records for AV assets, accessories, and spare equipment.

Track asset lifecycle, warranty status, maintenance schedules, and replacement requirements.

Identify obsolete,



faulty, or end-of-life equipment and recommend upgrades or replacements.

Ensure accurate asset tagging, configuration management, and inventory documentation.

- Incident Management & Problem Resolution

Diagnose, troubleshoot, and resolve AV hardware, software, and integration-related issues.

Record, classify, prioritize, and track incidents through the ticketing system.

Ensure incidents are resolved within defined Service Level Agreements (SLAs).

Escalate complex issues to OEMs, vendors, or specialized technical teams when required.

Coordinate with internal IT teams and external partners for issue resolution and service improvements.

- Documentation & Reporting

Maintain detailed service logs, incident records, and resolution documentation.

Create and update

Standard Operating Procedures (SOPs)

System Configuration Documents

Operational Runbooks

Knowledge Articles

Provide daily, weekly, and monthly service reports as requested.

Track and report key performance indicators (KPIs) including:

System Uptime

SLA Compliance

Incident Trends

Service Performance Metrics

- Service Excellence & Continuous Improvement

Deliver proactive AV support and preventive maintenance activities.

Identify opportunities for service enhancements, automation, and process improvements.

Collaborate with vendors, OEMs, and IT teams to improve AV service quality and reliability.

Ensure adherence to IT service management and operational best practices.

Education Qualification

Graduate

Expected Minimum Knowledge & Experience

Other Required Critical Skills

📌 Consultant (India)
🏢 Voya Financial
📍 India