· Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

· Create a work workplace that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.

· Constantly benchmark & innovate products & services in line with changing customer expectations.

· Maximize revenue & profitability of the outlet through best service standards in order to delight the customer.

· Measure & monitor all parameters & attributes against pre-determined targets.

· Work in close coordination with Assistant General Manager for maximizing operational efficiencies.

· Ensure imparting both technical & attitudinal training to all employees.

· Maintain high standards of hygiene & sanitation in & around the unit.

· Ensure that all the operational standards set for all the equipment’s& processes are followed.





· Participate in the promotion and marketing/event/festivals and other PR plans for the outlet.

· Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Ensure outlet database is made at one common resource and same gets updated regularly.

· Ensure that the department procures the best quality raw material and cost effective equipment.

· Manage & maintain the facility & its equipment.

· Conduct/ assist in periodic inventories.

· Manage the outlet within the budgeted operational costs without compromising the standards.

ADDITIONAL RESPONSIBILITIES

COMPETENCIES

1.

Result

Oriented

- Knowledge of Business

3.

Customer

Focus

- Teamwork
- Adaptability
- Self-motivated
- Problem solving
- Strict adherence to SOP
- Coaching and development of the team
- Self-accountability

📌 Commis III (Bengaluru)
🏢 BRIK OVEN PRIVATE
📍 Bengaluru