1.

Team Management: Manage and supervise the collection team, including collection executives and telecallers. 2.

Collection Targets: Set monthly collection targets and ensure the team achieves them. 3.

Payment

Follow-up: Monitor overdue payments and ensure timely follow-up with customers. 4.

Team Performance: Track employee performance and provide guidance to improve productivity. 5.

Customer Handling: Handle customer complaints, payment disputes, and escalated cases. 6.

Daily Reporting: Prepare and submit daily, weekly, and monthly collection reports to management. 7.

Outstanding Monitoring: Monitor pending payments, overdue accounts, and outstanding amounts. 8.

Collection Strategy: Develop effective strategies to improve collection rates and reduce overdue payments. 9.

Coordination: Coordinate with the sales, accounts, and management teams regarding payment status. 10.

Compliance: Ensure the team follows company policies and maintains qualified communication with customers. 11.

Field Collection: Monitor field visits and ensure proper follow-up with customers when required. 12.

Recovery Performance: Analyse collection data and take corrective action to achieve recovery targets.

📌 Collection/Recovery Manager (Coimbatore)
🏢 Bsquare consultants
📍 Coimbatore