We are looking for a skilled professional to lead our Service Mapping team, responsible for managing and maintaining the Configuration Management Database (CMDB). The ideal candidate will have a strong background in IT services and experience with CMDB management.

Roles and Responsibility

- Lead the development and implementation of service mapping strategies to ensure effective IT service delivery.

- Manage and maintain the CMDB, ensuring data accuracy and integrity.

- Collaborate with cross-functional teams to identify and resolve issues related to service mapping.

- Develop and implement processes to improve service quality and efficiency.

- Analyze data to identify trends and areas for improvement in service delivery.

- Ensure compliance with industry standards and best practices for service mapping.

Job Requirements

- Robust knowledge of IT services and experience with CMDB management.





- Excellent analytical and problem-solving skills, with the ability to interpret complex data.

- Effective communication and collaboration skills, with experience working with cross-functional teams.

- Ability to work in a fast-paced environment and prioritize multiple tasks.

- Strong attention to detail, with a focus on delivering high-quality results.

- Experience with service mapping tools and technologies, such as ITSM.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 CMDB: Service Mapping Lead (New Delhi)
🏢 Gig Consultants
📍 New Delhi