Cluster Manager

Location: Kozhikode, Kerala

Company Description

DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in quick and efficient logistics and quick commerce operations across India. DropX currently operates dark store and quick commerce operations for multiple clients, including Amazon, Flipkart, and other leading quick commerce businesses. Our focus is on operational excellence, speed, scalability, and process-driven execution across all cities and stores.

Role Description

This is a full-time, on-site role based in Calicut, Kerala, for a Cluster Manager at DropX Logistics.

The Cluster

Manager will oversee the daily operations of multiple delivery hubs within the assigned region.

Responsibilities include supervising staff, optimizing operational efficiency, managing logistics and resource allocation, monitoring performance metrics, and ensuring customer satisfaction. The role also requires effective collaboration and communication with internal teams and clients to maintain high service standards and address operational challenges efficiently.

Key Responsibilities

- Oversee and manage daily operations across multiple delivery stations within the assigned cluster.
- Lead, mentor, and supervise station managers, team leaders, and field operations teams.
- Ensure achievement of operational KPIs, service levels, productivity targets, and customer satisfaction goals.
- Monitor operational performance, identify gaps, and implement corrective actions to improve efficiency.
- Manage manpower planning, resource allocation, and workforce productivity across stations.
- Ensure compliance with operational processes, safety standards, and Loss Prevention (LP) policies.
- Track operational expenses, manage budgets, and take ownership of cluster-level P&L; performance.




- Prepare and analyze performance reports to support data-driven decision-making.
- Coordinate with internal teams and clients to resolve operational issues and maintain service quality.
- Ensure timely execution of business plans, operational initiatives, and process improvements.

Requirements

- Mandatory: Experience in Last-Mile Operations.
- Proven experience managing multiple stations, delivery hubs, or operational units.
- Strong knowledge of Last-Mile operational metrics, Loss Prevention (LP), and compliance.
- Prior exposure to Amazon EDSP or DSP operations is preferred.
- Demonstrated leadership, team management, and execution capabilities.
- Experience in managing operational KPIs, productivity, and P&L.;
- Strong logistical planning, resource optimization, and decision-making skills.
- Proficiency in performance tracking, data analysis, reporting tools, and logistics-related software.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced, technology-driven logistics environment.

Qualifications

- Bachelor's degree in Logistics, Business Administration, Operations Management, Supply Chain Management, or a related field.
- Strong understanding of operations and supply chain management principles.
- Proven analytical skills and experience using Key Performance Indicators (KPIs) to improve operational efficiency.
- Excellent customer service skills and the ability to maintain positive client relationships.
- Effective leadership, organizational, and decision-making abilities.
- Familiarity with logistics management software, operational dashboards, and reporting tools.
- Previous experience in high-volume, high-speed, or technology-driven logistics operations is an advantage.
- A master's degree or additional certifications in logistics or operations management will be an added advantage.

📌 Cluster Manager (Kozhikode)
🏢 DROPX LOGISTICS
📍 Kozhikode