Key Responsibilities:

 Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.

 Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.

 Work closely with the technical team to escalate and resolve complex issues.

 Document customer interactions, feedback, and resolutions in the CRM system.

 Guide customers on software installation, features, and usage.

 Ensure customer satisfaction by providing prompt and efficient support.

 Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications:

 Education: Any graduate (preferred in IT, Computer Science, or related fields).  Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.

 Language Proficiency: Must be fluent in at least 0ne or more South Indian languages (Tamil, Hindi & Kannada) along with English.

 Technical Knowledge:



Basic understanding of software applications, troubleshooting, and IT support.

 Soft Skills: Strong communication, problem-solving, and customer-handling skills.

 Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

How to Apply:

Interested candidates are encouraged to send their resumes to [email protected] or contact at (phone hidden).

Please include "Job Role" in the subject line.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages

- Cell phone reimbursement
- Paid time off

Ability to commute/relocate:
- Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:
- Hindi (Preferred)

Work Location: In person

📌 Client Support Associate (Tirupati)
🏢 young minds technology solutions
📍 Tirupati