15 Oct
|
Rexera
|
Bengaluru
Location: Bellandur, Bangalore Shift: 9PM - 6AM Experience: Minimum 3 Years
About The Role We are looking for a Client Solution BA Analyst to work at the intersection of Clients, Business Operations, and Engineering teams .
The role will focus on understanding client requirements, translating business needs into actionable solutions, and collaborating with cross-functional teams to ensure seamless implementation and service delivery. The ideal candidate will bring strong communication, analytical thinking, stakeholder management, and problem-solving skills .
Key Responsibilities Client Relationship Management
- Act as a key point of contact for clients and build strong working relationships.
- Understand client requirements, business challenges, and expectations.
- Manage client queries, troubleshoot issues, and coordinate resolutions or escalations.
Solution Analysis & Implementation
- Analyze business and client challenges and recommend practical solutions.
- Translate client/business requirements into clear requirements and specifications.
- Collaborate closely with Engineering, Product, and Business Operations teams to design and implement solutions.
- Monitor implementation and support smooth client adoption.
Data Analysis & Reporting
- Analyze client and operational data to identify trends, gaps, and opportunities.
- Prepare reports and presentations for internal and external stakeholders.
- Translate data into actionable business insights.
Process Improvement & Automation
- Identify opportunities to improve existing processes and workflows.
- Support automation and efficiency initiatives across client servicing and operations.
- Recommend process improvements based on client feedback and business requirements.
Product & Engineering Coordination
- Work closely with Engineering and Product teams to communicate business requirements and clarify specifications.
- Draft and finalize specifications with relevant stakeholder/HOD approval before development.
- Coordinate and participate in product testing/UAT before and after deployment.
- Maintain documentation of requirements, change requests, testing, and approvals.
Preferred Background
- Minimum 3 years of relevant skilled experience.
- Bachelor’s or Master’s degree in Business Administration/MBA, Business Operations, Engineering, Business Analytics, Technology, or a related discipline.
- Prior experience working with Engineering/Technology teams or managing cross-functional collaboration with Engineering teams is highly preferred.
- Experience in a client-facing, Business Analyst, Client Solutions, Product, Operations, or similar role would be advantageous.
- Strong proactive communication, stakeholder management, analytical, and problem-solving skills.
- Demonstrated career stability and ownership in previous roles.
Skills: dashboard & reporting requirements,communication,business intelligence
📌 Client Solution BA Analyst (Bengaluru)
🏢 Rexera
📍 Bengaluru