Tele Caller Executive Jobs | US Process | Beanbite Tele Caller Executive (US Process) -10 openings

Manager - Operations 1

Shift Time: Night Shift Either 7pm-5AM

Education: Graduation

Location: Ahmedabad

Experience: 12 + yrs of experience in the industry minimum 5 years in a similar domain

Span of Control: 200 to 400

Job Requirement

- This profile would need to co-ordinate with multiple project managers as he or she will be managing the entire day shift span for Dental RCM.
- Prepares work orders, follow up client request, mail out daily reports ensure clients systems are updated.
- Defines and implements planning approach for project delivery and refines as needed.
- Defines delivery goals along with management and communicates goals to the team
- Implement overall process and systems to maximize productivity and quality
- Automates as many tasks within the delivery process as possible
- Ensures that change requests made by the client are immediately implemented
- Defines and implements project-specific monitoring methodology, such as daily/monthly metrics
- Monitors multiple client sub-projects across all functions and ensures client SLAs are met consistently at the internal productivity norms agreed upon
- Assists management in monitoring planning projections and delivery costs, and making adjustments proactively
- Ensures client delivery follows all applicable industry regulations
- Primary point of contact for team management and client counterpart on delivery related issues/queries
- Prepares production details for invoicing and sends to client manager for approval
- Updates client counterparts on project performance through memos/ summary reports/phone calls
- Bring in process efficiencies to help the team reduce the deliverables timelines drastically ,Sets a different benchmark , completion of work by the team within the desired work hours ( no extended hrs)
- Carries out random audits and implements defect prevention techniques
- Handles client relationship extremely well which opens opportunity for more business.
- Consistently mine the existing clients , create new line of business, add to the revenues significantly,
- Continuous process improvements and automation suggestions which has impacted revenue growth and project deliverables and can be replicated in other processes
- Plan and Create a positive backup of resources to take care of contingency plan (attrition, new projects etc)
- Attrition maintained per the company s standard
- Creating healthy competition in the team to keep up the performance level high




- Assists management in transitioning overall projects
- Assists management in budgeting and delivery related projections
- Preferably with Medical Billing Experience with Provider or with Payer side experience.

Responsibilities :
- Conducts appraisals/reviews for team
- Implements company policies and processes within the team.
- Identifies and nurtures talent
- Works on cultural fit in the team and counsels team members on work-related and personal issues
- Keeps team motivated under stressful conditions and acts as the go-to person for delivery staff
- Understands different working styles and adapts management style to maximize value from staff
- Capitalizes and improves skills of employees on project bench
- Determines staffing needs and generates job requisitions

Key skills:
- Should have good written and oral communication skills
- Grasping and ability to learn fast
- Should have analyzing skills and reasoning skills
- Should have advanced Excel Skills
- Should have people management skills
- Should have training, coaching, mentoring skills
- Should have prior experience in handling clients and teams
- Has in-depth domain expertise and can either resolve queries at his/her level or is able to direct query to the most appropriate resource (in-house expert, client, etc)
- Has an in-depth operational understanding of process to suggest improvements to management and client counterparts
- Drive project specific knowledge initiatives.
- Ability to absorb key learning s and applies to own project
- Identifies best practices in delivery methods and implements across project
- Ability to implement cross training across projects and across processes
- Should have excellent communications kills
- Should have conflicts resolutions skills
- Should be able to manager large team
- Salary: Up to 45,000.00 65,000 per month

We are looking for dynamic candidates to join our organization. The job responsibilities include communicating with Dental Insurances to obtain; the benefit detail of the patients dental policy as well status of the outstanding dental claims. The candidate should possess a thorough understanding of the Dental Billing operation.

Designation: Client Service Executive (Voice)

Night Shift: Night Shift





Job Requirement

- Communicating with Patients Dental Insurance
- Inquiring about the Dental policy benefit information as well as outstanding claims
- Understanding the additional guidelines which might affect the coverage
- Obtaining the benefit information on required template

Eligibility Criteria:
- Education: Diploma, Under Graduate, Graduate or equivalent
- Prior experience in Dental Billing is preferred
- Familiarity with CDT, ADA, HIPAA will be advantageous
- Excellent organizational skills and attention to detail
- Outstanding written and verbal communication skills in English
- Top-notch interpersonal skills with a commitment to excellent client service
- Capacity to work with sensitive patient information while maintaining confidentiality
- Ability to work in US Shift Timings (Night Shift)
- Typing Speed 40 WPM or more with minimum 95% accuracy
- Familiar with MS Office applications
- Freshers can also apply

Benefits:
- Fix Salary, Monthly Incentive, Insurance, In-Shift Meal, etc
- No salary bar for right Candidates.

Contact: Job Types: Full-time, Fresher, Walk-In

Salary: Up to 20,000.00 -25,000 per month

Benefits

- Food allowance
- Health insurance
- Life insurance

Schedule:
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:
- Performance bonus

COVID-19 considerations: Regular Hand Sensitization, Body Temperature reading at the time of Log-in and log-out. Mandatory Vaccination.

Experience

Total work: 1 year (Preferred)

BEANbite is a US based dental billing and credentialing company, providing end to end remote support to US clients. Our clients are sing and group dental practices. We provide support with

- Insurance Verification
- Dental Billing
- Dental Claims management
- Dental provider credentialing
- And general admin support to dental practices.

Our Mission: BEANbite aims to be a company that adds significant value to the Dental outsourcing industry, bring innovation, help uplift companies and enrich the professional skills of people serving the industry. Our Vision: Our vision with BEANbite in the long run is to establish a brand that becomes a go-to company for US Dental Practices looking to outsource dental billing and credentialing in order to help to meet their business objectives.

Our Values: Our core values include Honesty, Integrity, Transparency, Humility, Client Success, Efficiency, Excellency, Innovation, Agility, Leadership, Consultative Approach and Work Life Balance while our biggest strength is our people.

📌 Client Service Executive (Voice) (Ahmedabad)
🏢 BEANbite
📍 Ahmedabad