We at TradeIndia are proud to be one of India’s largest and most established B2B e-commerce platforms, connecting buyers and suppliers to build a customer-driven global value chain for

MSMEs. With a robust presence across the country, TradeIndia serves a thriving community of over 11 million registered users across 100,000+ product categories. Backed by a team of 1,800+

skilled professionals, we have firmly positioned ourselves as a trusted and leading name in the

B2B industry.

Experience Required – (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

- Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, current features, or add-on offerings to keep clients informed and interested.

Retention & Renewals




- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling
- Identify opportunities to expand client engagement through relevant upsell and cross-

sell solutions.
- Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting
- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all client interactions, renewals, and account activities in

CRM.
- Share regular updates and reports on client feedback, account health, retention rates,

and revenue contribution.

Skills

- Good Communication
- Negotiation skills
- Key account management skills

- * Client Servicing, retention and renewals

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📌 Client Services Representative (Kolkata Metropolitan Area)
🏢 Tradeindia.com - Infocom Network Private
📍 Kolkata Metropolitan Area