Job highlights

- Willing to work in night shift
- Excellent facilitation presentation skills . Ability to maintain data and MIS as per training requirement .
- Possess good people management skills . Ability to create presentations for the management reviews . .
- Facilitate new hire training on English grammar fundamentals, voice and accent
- Prepare recurring training reports to the respective training manager
- Assist recruitment team for screening candidates on voice and accent
- Audit frontline agents calls, record scores and observations on the call monitoring form
- Provide feedback and coach the client partners to improve their call handling, voice and accent training
- Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs




- Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program

Job requirements

- Robust interpersonal and communication skills
- Excellent facilitation presentation skills
- Ability to maintain data and MIS as per training requirement
- Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging
- Possess good people management skills
- Ability to create presentations for the management reviews
- Willing to work in night shift

📌 Client Partner - Medical Coding Denial (Pune)
🏢 Access Healthcare
📍 Pune