Job highlights

- . Employment Type: . Full Time,Permanent
- Candidates should be open to working in night shift
- . Any Graduate. Key Skills
- Required Experience: 3 - 6 years
- You play a crucial role in shaping their initial experience with us,helping set a compassionate,supportive tone from the very beginning

Client Intake Specialist - US Voice Process Location: Mohan Cooperative, New Delhi

Opening: 5

Required Experience: 3 - 6 years
- Role: Customer Success - Other

- Industry Type

BPO / Call Centre

- Department: Customer Success, Service & Operations

- Employment Type Full Time, Permanent

- Role Category

Customer Success

Education
- UG:

Any Graduate

Key Skills
- Customer Service

- US voice process

- US Healthcare

- Communication Skills

- Coordination
- client intake

As a Client Intake Specialist , you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care

Responsibilities

- Serve as the first point of contact for potential members,



providing a positive and professional introduction to the organization.
- Conduct client intake processes, gathering essential information and guiding clients with patience and empathy.
- Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process.
- Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner.
- Handle inquiries and resolve issues with an emphasis on delivering excellent customer service.
- Document and maintain accurate records of each clients intake process, following company guidelines.

- Distinctly soft US accent
- Prior experience in customer service, intake coordination, or a related field.
- Solid communication and interpersonal skills, with the ability to build trust and rapport quickly.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and handle confidential information with care.
- Familiarity with healthcare services, insurance processes, and/or homecare is a plus.

Requirement
- No cab
- Candidates should be open to working in night shift

📌 Client Intake Specialist - US Voice Process (New Delhi)
🏢 ASI-Apex Sourcing
📍 New Delhi